CX (Customer Experience) Project
● Project Objectives : Experiencing Design Thinking as an innovative working process, defining customer's task suitability, testing and validation of solutions needed by customers (based on empathy)
● Project Structure : 1~2 workshop per week + project coaching assistance + results optimization and validation
● Project Features : Selection of customers compatible with the project in order to hear their 'Real Voice' and receive real-time feedback on prototype, followed by an immediate reflection on the results